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How did people respond to the disruption to work caused by the pandemic?

Our paper “The new normals of work: a framework for understanding responses to disruptions created by new futures of work” has just come out in Human-Computer Interaction Journal.

Open access to the paper is available here: https://www.tandfonline.com/doi/full/10.1080/07370024.2021.1982391

In the paper, we explore how people adapted to work during the pandemic and how we might understand people’s response to disruption in the new future of work. We highlight a number of issues, tools and strategies that people used in their work to support them while working remotely. For example, virtual commutes, having dedicated space, new scheduling techniques or staying connected with colleagues through virtual chats and async chats 

Exploring these with the Genuis and Bronstein model of “new normal” we show 3 kinds of responses:

  • waiting to return to old normal,
  • finding a new normal and
  • anticipating a new future of work.

These new normals of work help us to understand how we can help workers going forward.

We’d like to thank our reviewers for their feedback and our participants for helping develop our work within eworklife.co.uk and a special shoutout to @DilishaBP whose work with the new normal model inspired this work 😀 You can find their paper on Finding a “New Normal” for Men Experiencing Fertility Issues here: dl.acm.org/doi/abs/10.114…

If you find this interesting you might also like our other papers on work during the pandemic:

The first draft of this blogpost was written as a twitter thread by Joe Newbold and unrolled using ThreadReader